Return Policy


Satisfaction Guaranteed Return Policy ( 30-Days )

If you are unsatisfied with your purchase from our approved platform for any reason, you have 30 days from the date of delivery to request a full refund. You may return any Product (as defined below) purchased on our Kickstarter page in accordance with the terms below.

To qualify for a refund, all the following conditions must be met:

  • A return authorization must be requested from our customer service team within 30 days of your delivery date. To request a return authorization, please contact support@inlabdesign.com or InLab Design Customer Care department toll-free at 424-218-1881
  • You must return the Product to InLab Design to receive a refund. Returned Product(s) must be in good physical condition (not physically broken, altered, used, or damaged). All accessories originally included with your purchase must be included with your return.
  • The return authorization number must be included along with your returned product.

 

Additional terms and conditions:

  • Products shipped in November and December can be returned through January 31 of the following year or 30 days from the date of delivery, whichever is longer.
  • Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
  • You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to InLab Design.
  • If you return Product to InLab Design (a) without a return authorization/ email from InLab Design or (b) without all parts and accessories originally included with your purchase, InLab Design retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.

 

Limited Product Warranty( 1-Year )

LIMITED PRODUCT WARRANTY

InLab Design warrants to the original purchaser that your InLab Design-branded wearable tech and InLab Design-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase or delivery if you order form Kickstarter.

 

REMEDIES

If such a defect arises and a return authorization request is received by InLab Design within the applicable Warranty Period, InLab Design will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by InLab Design itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

HOW TO OBTAIN WARRANTY SERVICE

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service at support@inlabdesign.com. The return authorization number must be included along with your returned product. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by InLab Design Limited. As may be required by applicable law, InLab may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service.

 

EXCLUSIONS AND LIMITATIONS

InLab Design does not warrant that the operation of the Product will be uninterrupted or error-free.

This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by InLab Design, nor does it apply to any cosmetic damage such as scratches and dirts. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-InLab Design products; (b) accident, abuse, misuse, not following Product Care Instruction, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration, bleaching, dry-clean, machine wash or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by InLab, (ii) not in accordance with instructions provided by InLab, or (iii) with improper voltage or power supply.

No InLab Design reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.